Terms of Service | Innova Cloud

Please read these terms carefully. By using the Innova Cloud website, control panel or any of our services, or by paying any invoice, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the services.

1. Definitions

"We" or "Innova Cloud": the hosting provider operating this website and the control panel.
"You" or "the customer": the person or entity that opens an account with us or orders any service.
"Services": shared hosting, VPS, dedicated servers, AI servers, virtual desktops, additional storage and their add-ons.
"Control panel": your private area where you manage your services and invoices.

2. Account and eligibility

You must be at least 18 years old or represent a legal entity you are authorised to bind.
You agree to provide accurate and complete information (name, email, contact number) and keep it up to date.
You are responsible for keeping your password confidential and for all activity under your account. Tell us immediately about any unauthorised use.
We may refuse or suspend an account whose information turns out to be false.

3. Orders and delivery

An order is created when you choose a plan and a billing period; it is delivered once payment is confirmed.
We aim to deliver within the time shown on the order page; delivery may be delayed for technical reasons or payment review, and we will let you know.
Each plan's specifications (CPU, memory, storage, bandwidth) are those published at the time of the order.

4. Prices and payment

Prices are in US dollars; you may pay in Syrian pounds at the exchange rate published when the invoice is issued.
Accepted methods: Syriatel Cash, MTN Cash, Al-Haram transfer, Al-Fouad transfer, bank transfer and USDT (TRC20), or any method we announce later.
No payment card is needed. You upload the transfer receipt in the control panel; our team reviews it manually and confirms the payment.
You are responsible for sending the correct amount to the payment details shown in the control panel only; we are not liable for amounts sent elsewhere.
A receipt may be rejected if it is unclear or does not match the amount; we will tell you why so you can upload it again.

5. Renewal and suspension

Services are renewed by paying the renewal invoice before the expiry date. Nothing is charged automatically.
An unpaid invoice becomes overdue, and we may suspend the service 3 days after its due date.
Data of a suspended service is kept for 14 days; paying within that time restores the service immediately, after which the data may be permanently deleted.
Switching servers fully on or off is done by our team; you can restart or temporarily freeze a server from the control panel.

6. Cancellation and refunds

You can request cancellation of any service from the control panel, either at the end of the paid period or immediately.
On immediate cancellation the service stops and its data is deleted after 7 days.
30-day refund guarantee: if you ask to cancel a service within 30 days of its first delivery, we refund what you paid for it, except one-time services.
After that, cancelling does not create an automatic refund. Our team reviews each request and may decide a pro-rata refund for the remaining days, a partial refund or account credit, depending on the case.
One-time services (such as migration or setup) are not refundable once performed.

7. Acceptable use

You may not use our services for any of the following; we may suspend the service immediately and without refund if you do:

Any unlawful activity, or content that infringes the intellectual property of others.
Sending spam, or hosting phishing or fraud pages.
Distributing malware, running botnets or attacking systems you do not own.
Denial-of-service (DDoS) attacks or unauthorised network scanning.
Using resources in a way that harms shared servers or other customers.
Content that exploits children or incites violence or hatred.
Reselling the services without a written agreement with us.

8. Your content and backups

You alone are responsible for the content and software you place on your services and for securing and updating them.
You are responsible for keeping backups of your data. Automatic backup is an optional paid service and does not replace your own copies.
Reinstalling the operating system, formatting disks and reverting snapshots erase data and cannot be undone.

9. Availability and maintenance

We aim to keep the services available around the clock but do not guarantee they will be uninterrupted.
We may perform scheduled or emergency maintenance and will notify you in advance where possible.
Our infrastructure runs with trusted data-centre partners; we are not liable for failures beyond our reasonable control.

10. Security

We apply appropriate technical and organisational measures to protect the services and data.
If you find a security vulnerability in our platform, report it to [email protected] and do not exploit it.
We may isolate or suspend any service used in an attack or that has been compromised, to protect other customers.

11. Limitation of liability

The services are provided "as is". We are not liable for any indirect loss, loss of profit or loss of data.
Our total liability shall never exceed the amount you paid us for the service concerned during the three months before the claim.

12. Termination by us

We may suspend or terminate a service for breach of these Terms, non-payment, at the request of a competent authority, or if your use endangers the security of the platform. We will tell you the reason unless the law prevents us.

13. Changes to these Terms

We may change these Terms from time to time and publish the date and new version on this page. For material changes we will ask for your agreement before your next payment.

14. Governing law

These Terms are governed by the laws of the Syrian Arab Republic. We aim to settle any dispute amicably before referring it to the competent authorities.

15. Contact

Support and questions: [email protected] or WhatsApp from the control panel.
Vulnerabilities and abuse reports: [email protected]